Don’t use them. Ordered a heated throw on 15th October, didn’t arrive, no notification from Debenhams, I looked at website and it is now shown as out of stock. They say they have to chase it up with the supplier. Meanwhile they have taken my money. I ask for refund they give same excuse. Surely this is illegal, certainly unethical. I am £70 out of pocket and therefore unable to purchase else where. To add insult to injury their website says do not make further enquiry or you will go to end of queue! I am still waiting and will stick to Amazon in future, at least they keep you updated and an out of stock item could be cancelled. Very bad service, everyone trying to save money on energy, and this was our attempt. We are on a very limited budget, my husband is almost 80 and we cannot shop elsewhere until they attend to this. Shop elsewhere, Boohoo indeed!