I am writing to express my deep dissatisfaction with the return policy and customer service at Debenhams Department Store. I recently purchased several items online, which included products from multiple brands (multi-marks). Unfortunately, some of these items did not meet my expectations, and I decided to return them. To my dismay, when I tried to initiate the return process, Debenhams refused to take responsibility and instructed me to contact the specific brand's store directly. This process is not only inconvenient but also completely unhelpful. The multi-mark stores often have their own policies and do not always assist with returns, leaving customers in a frustrating limbo. This experience has been highly disappointing, and I urge Debenhams to reconsider and improve their return policy to ensure a hassle-free experience for their customers. Until then, I strongly recommend avoiding shopping with Debenhams. I had to bear a loss of £179.98 because Even Pretty never sent the return label, and Debenhams refused to resolve the issue.