Since Debenhams was taken over by Boohoo, their business practices have become shady and illegal. They misprice items on the site (for long periods of times) to gather many orders. They wait a week and do not want to fulfil these orders. They then have the cheek to give me & everyone else a PARTIAL refund, withholding a £2.99 delivery charge and claiming to charge a RETURNS FEE (when the customer has not made any return but in fact the seller cannot fulfil the sale of goods they offered in the first place). The worst part is that they're intentionally doing this to many people (hundreds of others reported the same). I contacted customer services telling them that this practice breaks the law (Consumer RIghts Act 2005). I asked that they email a correction out to everyone and ensure I get a full refund if they cannot fulfil my order. Instead of taking on my message and acting on it, they denied seeing any refund on their system, despite me sending them a screenshot of their own emails that they have been sending me. They proceeded to close the ticket and asked for a rating!! Such a shame that a brand that was once reputable in the UK like Debenhams, is now resorting to scamming tens of thousands of customers. Beyond belief!