Still waiting on a £94 refund that Debenhams are refusing to pay back!! I cannot believe the strenuous reruns system of sending back to individual concession and then Royal Mail collected my returns and printed the label but customer service has said they cannot refund anything as I don’t have the label even though Royal Mail printed and stuck the label on so I didn’t have a label anyway. I had the email of collection which states on it keep this as proof of collection but customer service said this isn’t proof so now I’m out of pocket £94 and apparently there’s nothing they can do about it, how absolutely unacceptable and ridiculous! I will never order from Debenhams again.