I still haven't got my refund and its been 3 weeks. Absolutely incompetent. No phone number to call and no agent overseeing an issue. There are only social media platforms to make any contact. You don't get assigned to 1 agent so they can oversee the issue. Instead, you get asked the same questions multiple times and different agents answering your questions. I ordered an item that had a part missing. I requested a refund and to have it picked up and I was told I have to wait another week before I hear back if this is ok. Bearing in mind it took them 7 days to actually send the item! I was advised that as Debenhams is an online marketplace they need to contact the supplier directly to find out what to do do next. As a distributor they are responsible and have a legal obligation to offer me a refund and a pick up the item that is faulty. The stupid this is that the item could have been ordered on amazon with next day delivery. What an utter disappointment Debenhams and quite frankly, with the customer service you offer I can't imagine this business will last long! Agents that should be named and shamed are Joy, Zyrene, Florelyn M and a supervisor called Marylou