Debenhams is not the same as it once was! I bought a bed for my elderly grandmother as she insisted to buy from 'reputable Debenhams' she was referring to the reputation over 20 years ago. The bed arrived and we had a handyman booked to build the bed (£200) the handyman cost us. The bed arrived and the headboard was damaged slightly. We couldn't leave my Grandmother without a bed as we gave her old bed to a charity on the delivery day to make space in her room for the new one. so the handyman built it and I informed Debenhams straight away with a picture. They said they facilitated a company called GFW to sell the bed on their platform. Oops. Alarm bells ringing. question was we didn't buy from Debenhams?? receipt says otherwise. They said they will replace the headboard immediately. I said ok but the bed is already built and took 3 hours to do so, we don't see the point to dismantle it, hire the handyman again as this is adding to unnecessary higher costs so suggested Debenhams offers a partial refund which is fair. Debenhams said they agree but cannot make that decision and GFW declined and offered to send the replacement part headboard. I agreed ok. then i receive a message to say i have to wait a month for the replacement as they are out of stock. They didn't even check their stock before offering a solution. Debenhams pretends it wants to help but ultimately says its powerless to make decisions. I would urge you to check if you're buying from Debenhams or a third party because this shopping experience has been horrible for me and my elderly grandmother. Date of experience: 13 August 2024