Horrendous! Nothing like what Debenhams used to be! Avoid and spend your hard earned money with someone, who’ll appreciate it… I recently purchased jumpers from Debenhams’ website, only to discover they were supplied by a third-party partner. Debenhams prides a standard return policy on these items, which is both misleading and dishonest. You’ll find out why… When the items arrived, they were awful—thin, crinkled, stretched, and nowhere near the quality shown in the photos. The worst part is that Debenhams refuses to take any responsibility for the return or refund. Instead, they direct you to deal with their third-party partner—a company, which is nothing but a SCAM with terrible reviews and known for ignoring customers. This partner won’t get back to you, wont provide a return address, or offers ridiculous discounts if you’d like to order from them again!!! leaving everyone stuck with unusable products. Shockingly, Debenhams is fully aware of this long ongoing issue. There are countless complaints online from other customers in the exact same position, and yet they do nothing to resolve it or improve their processes or take the scam company off their trade partners list! To make matters worse, their customer service is dreadful. Messaging them is like talking to a brick wall—it takes days to get each response, and all they do is send scripted replies citing their terms and conditions, with no real effort to help or resolve the issue. This isn’t the Debenhams we used to know—it’s now a company that shirks all responsibility, partners with questionable sellers, and leaves loyal customers stranded. I will never shop with them again, and I strongly urge others to avoid them. They clearly don’t care about their customers or their reputation anymore. Next step / trading standards for Debenhams and their shady partner.