I bought 2 separate item for my wife's Christmas present. A watch that had a broken face and has been lost on return. Now in a 3 way battle between Debenhams, Yodel and a third party seller called Ideal Fashions who supplied the watch all claiming to not be responsible for the refund. It was the 3rd Partys own return label used to send the item back. A second item , a leather jacket, simply returned to exchange for a different size. Yet again a 3rd party seller, called Ashwood Handbags. They received the return on 6th January and as of 24th they don't have an item of the correct size in stock and have not issued a refund. This is not Debenhams as you know it. It is just a website using a familiar brand name to sell items from other sellers. Very difficult to transact with when it comes to returning or exchanging items.