Horrible experience from beginning to end. The item I received looked nothing like the advertised photos - it was a completely different colour and falsely represented in the listing. Trying to return it was a nightmare, as I had to deal with extremely poor customer service through live chat, the only available option. Every deadline they set was ignored, and I had to repeat my issue nearly every day for three months because no one seemed to keep track of the case. To make things worse, they only allowed drop-offs and refused to offer a collection service, despite this being a large piece of furniture that I had no way of transporting. They showed no regard for the hassle they caused or for misleading me about the product, and they never once apologised. The live chat agents were unprofessional, often rude, and so careless that they didn’t even form proper sentences. Many times, they left me waiting while they "checked" something, only to disappear without a response. This entire experience was beyond frustrating, and I wouldn’t recommend shopping here to anyone.