Ordered an aftershave next day delivery and lost in post, fair enough it happens, but when I contacted them I got told 2 weeks wait before dealing with. I slept on it and thought I'd reachout again and rather than answer the question I had, I got new 2 weeks wait email, why? Because it was an AI response. I then left it a week and decided to complain, and when I eventually got a response it simply said wait 2 weeks...why, because it was an AI response. I then waited the stipulated time and got zero response, I left it a further few days and complained again and said thought I deserved compensation, nothing silly or over the top a perfectly reasonable request. It took 3 days to respond and I was then asked If I wanted a refund or item resent. They totally ignored my request, no acknowledgement of complaints and I ALREADY SAID RESEND!!!!!! so no I'm having to wait yet again..... 3 weeks and counting. If you get your order great. But it's russian roulette, because if you don't they have THE WORST customer service ever. Bad bad bad.