My order arrived with a missing item .I appreciate this can happen. As it did not say to follow or out of stock I called customer service and a replacement arrived next day without a problem. As it was not suitable I returned two separate parcels to Debenhams via Royal Mail .The tracking information advises it arrived back at Debenhams on 04/08/2017.After contacting customer service several times by email I am still trying to get credit on the 'reordered item. The other item was credited after my first email .I have now sent a written complaint but as yet have not heard anything and it is now the 22/08/2017.appalling service.