I phoned up my local store as I had seen a jumper on their website I wanted to buy but couldn't get into town to purchase. As the offer was only on for one day only I asked them if they could keep it for me to pick up the following day at the same price. I was s told it wasn't a problem and they put it one side for me. I was very impressed with this customer care and when I went in to collect it I was able to purchase my item very easily and quickly. I was very pleased with the way I was treated and use defendants for a lot of my purchases throughout the year.