This should really be 0 star but your description of what stars are no one has been rude... actually no one has done anything. I placed an order for click and collect promising it will be available to collect on a certain day but it was then delayed. It’s now over a week on and I had to chase down customer services which is a shambles as I now don’t want the item as I can’t get to the store now as it’s past the agreed day that works for me and they can’t refund me till the item arrives in store... whenever that will be. There was no efforts to rectify the situation or find another solution but have to wait further for something you have to pay £2 for collection in store? Why you have to pay this charge I have no idea when you have to go to the store is beyond me. You’re closing stores due to the climate of retail and supposedly going to develop your online services. Frankly I don’t think the company has any hope if they can’t get the simple things right.