I ordered the Oak effect 'Stowaway' extending table with the set of 4 Oak effect 'Stowaway' chairs online on the 24th November 2018. Then I received a confirmation email stating that they will be delivered on the 7th December. The set of chairs actually turned up on the 3rd December which is great. But the table never turned up! Emailed to Debenhams the first time and got a reply on the 4th December with a delivery date set on the 8th December. I waited at home for 12 hours from 8am to 8pm, nope, the table didn't turn up. Emailed Debenhams again the second time chasing my table. Replied on the 10th December with "the item has not been dispatched." As I needed my table together and the chairs for Christmas, I emailed back and request for a confirmed delivery date. Third email received from Debenhams on the 12th December, "the item Oak effect 'Stowaway' extending table was cancelled." What a service is this? No solution nor any alternative. Then I get a £10 e-coupon as promised on the 13 December after my complaint, which I still haven't received after a week. Anyway, I don't care about the coupon as it is nothing. I then asked Debenhams to arrange a courier to pick up the chairs as I'm not going to use it without the table, obviously! All is arranged and confirmed on the 14th December by email that the courier will come on the 20th December. Again, waited for over 11 hours in total, with the first phone call made to the Customer Services Team at 5pm to ensure the courier will come on the day. "Yes, they are" is the answer I got. Rang the Customer Services Team again at 7pm, waited and spoke to several people, phone call lasted for 30 mins. "No, they are not coming today. Please call again tomorrow to arrange for a collection." Honestly, this is the worst online shopping experience ever and it is from Debenhams! Unbelievable! There is no Customer Services at all and nothing gets done even after the confirmation. I will never shop with Debenhams again!