I decided tweeting my bad experiences with Debenhams on the 9th January 2019 because the matter dragged for nearly two weeks. I ordered 6 items which i could mix and match and present to my family and friends. Very bad service by @Debenhams harrow branch since 1/1/19 to collect items.29/12/18 I made two calls asking when all the items will be delivered to the store so that i can collect at the same time. I received confirmation email for two items but not the rest and was told to go the next day the 1st of January after two pm. ;2/1/29 - 1 call;3/1/19 -2 calls;4/1/19 -3 calls;6/1/29 -2 calls;9/1/19 -3 calls.From 29/12 to 9/1, 2 items were there but not the rest of 4 which were lost in transit according to them. Today just now I was on the phone James the supervisor on the customer services @Debenhams on 0344 561 6161, after two weeks and so many calls, told me Harrow branch manager at click&collect not prepared to deal with this matter anymore, if these people cannot deal with problems why they work as customer service staff @Debenhams James the supervisor cut the line off or technical hitch who knows only prepared to refund the money for those two items which were originally at Harrow branch. Who is also claiming @debenhams the items are missing now which I went to collect on the 1st of January. but i told them i will come back to collect along with other 4 items with which I was going to mix & match the presents , I was informed the 4 items now were lost in transit. Very very bad service no goodwill nothing for the stress. They @Debenhams caused me from the 29th December 2018 till today. Being a customer of @Debenhams for nearly 25 years the service I got are :- unhappy customer for 4 items lost in transit, Harrow branch, who now saying 2 item cannot be traced which were there when I went to collect on the 1st January. 👎 They replied via DM saying 4 items costs are refunded which they should anyway and reorder all of them. But I replied back saying this:- 👇 They are all out of stock . I was told refunded ordered items were lost in transit. 4 items . Rest of the two items were at Harrow store on the 1/1/19. now they can’t trace them. When I went to the Harrow store one of the item was already opened. Which had my name and address label. Then I told the department manager and the lady who served me that I will come back to collect with rest of the 4 items. Then day after I was informed that 4 items were lost in transit and they refunded it saying the reason was 'returned items'. Which were not the reason but they are ‘lost’ not returned by me. Since then I have been on to your customer services to collect the other two items which they put back in their store room. Every time I phoned department manager promised me that she will call me back within 10 mins. But till now I never got a call from that mangerI. Today I was told that the manager in question at the Harrow store not prepared to handle with this matter anymore. So what happened to those items I left behind saying I will come back to collect them? Why they are not taking responsibility of it? Why they couldn’t log on somewhere? Why they are saying they can’t trace them which were there when I went on the 1st of January? Not capable of handling customer complaints and customer enquiries ? I am stressed because of this. I would like a compensation or some sort of goodwill. Not just a refund and an apology. This matter went out of control by your staff at Harrow branch. Then they offered me £5 voucher as a guesture of goodwill. Then I messaged them saying ‘Can I also just say that your offer of £5 voucher is an insult for what I have been through.’ They were not prepared to increase further. Money is not my motive but the stress I have been through festive time and the fact that I was unable to exchange presents, rather than being happy on the new year I had to sort this matter at the Harrow branch and they were not understanding my embarrassment I been through. They came back with £10 offer. I asked them to review again because the two items which were not collected should have been kept safely at Harrow branch are not traceable now!!! And Harrow branch is not prepared to deal with matter. Incapable of doing their primary jobs how can they be reliable. I am still waiting for their reply. Meantime they refunded the money for the two items not traceable at the Harrow Branch. They want me to accept the £10 to close the complaint but I have a right to know and want answers from Harrow Branch how they handle the uncollected items which they should keep safely in their stock room @click and collect department. 😔