Its little wonder that Debenhams are struggling, today is the preview day for their sale the day that their cardholders or loyal customers can get first pick of the sales, well thats the theory anyway! In reality you browse their sale, select you purchases complete the ordering process and then try to pay but then out comes the dreaded message," Generic error, sorry this page cannot be reached!" You try again but each time the same, so you ring their customer services who take the details of your ordered items but then cannot continue because of faults with the system, time and time again you are put on hold while they try to complete the order without success. So the debenhams recipe for a swift recovery of fortunes is to hold a big sale advertising lots of offers but then fail to complete the transactions because they cannot accept customers payment! What a truly outstanding recipe for disaster!