I went to Debenhams Colchester this afternoon to return a photo frame that my husband had bought, which was not suitable. I explained to them that my husband had lost the receipt and could I get a credit voucher to enable me to purchase another item at a later date. The sales assistant was a young cocky chap aged about 20. He flatly refused to take the item back saying he could only do an exchange. I explained I was in a hurry and could I get a credit voucher so that I could purchase something on another day, to which he became quite annoyed and said “I just told you that I can only offer you an exchange as you don’t have a receipt”. At that point I was annoyed myself and I told him I would be going to another Debenhams store to return my item as I was well aware of their returns policy. I have in the past been able to return items without a receipt and have always been given a credit voucher to use later. It is no wonder Debenhams are going down the pan. The service is dreadful and I won’t be going there again. However I will be complaining to Trading Standards and Debenhams management about their shoddy service.