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Anonymous
Flaky metal coming off cutlery within a month. Bought supposedly high quality and expensive cutlery. Within a month the copper layer was peeling off and metal flakes falling in my food. I contacted Debenhams and had to chase multiple times for any response. When they finally responded they offered me a piecemeal refund for only each piece which was peeling! But its a set!! They couldn't care less I was ingesting metal and refused to be more helpful or to refund me claiming my photos were fake could not be trusted, and I they would need to send the items for testing before considering a refund. Guess we should eat with our hands while they decided. Items not fit for purpose and customer service appalling!! Would never buy from them again.
5 years ago
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Debenhams has a 3.0 average rating from 1,405 reviews

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