Debenhams has always been my favourite store to shop at. They do offer a wide selection of products and speedy online delivery. However, recently upon purchased a faulty packaged luxury beauty goods, they refused to provide a refund. They declined to refund due to the item being 'damaged', even though it was sold to me in that state, and has never been used or even opened. The store manager, although aware of the Consumers Rights Act 2015, stated that 'packaging is not part of the product', therefore not protected under the Consumer Rights Act. This is incorrect and a wrongful interpretation of the law. It is unfortunate that a major department store has failed to keep up its customer service standard.