Could it get any worse? Ordered a new coat..when it arrived it wasn't even the coat I ordered it was another coat entirely. They told me a courier wasn't available so being disabled I would have to pay for a taxi for over 4 miles to get to a local Hermes Parcel store. After challenging this they arranged a courier ...I waited in for 2 days after providing them with days they could collect. It wasnt collected on the arranged days. 4 days later it still hasnt been collected and I've been told I need to wait at home another day now. Only offered 10percent off my next purchase to apologise...and STILL no refund. When they sent me the incorrect coat it meant the one I wanted went out of stock. So all in all I have no coat...£85 less in my bank account...a week spent at home waiting for Hermes that never arrived (apparantly the first time it never even got arranged), and one frustrated customer. Never again.