On friday we tried to place an order online, we got to the payment page but were then told that there was a problem with te Debenhams site. This has been the same for about 12 months now but normally we simply ring the customer service team who are happy to complete the order and everybody is happy. This time however we were put through to the South African call center! The lady there would not take our order, she told us that they were aware of the problem with the Debenhams internet site but if we went back onto the site and refreshed our page then we could try again, now i dont claim to be an IT wizard but if the problem is with Debenhams site then how can we cure it from our end??? We persisted and told her that this had happened on previous occasions but the customer service team had taken the order by phone but she then claimed that if she was to do that then we would lose our loyalty discount!! After more persuasion she finally condescended to take our order but to be honest it was painfull, she could only take one number or letter at a time, it was like listening to a 7 year old trying to use a keyboard for the first time! In the end it took us 36 minutes to order 2 items with her, the original order was for 3 items which was confirmed as available online but by the time she had completed her task another of the items was out of stock. At the end she said that a copy of the order would be sent to us via email and on giving her our email address we asked her to repeat it back to us to make sure it was correct. As of this morning we had heard nothing more about our order so rang customer service again eventually to be told that she had once again put the email address down incorrectly. Bearing in mind this was the Black Friday so the question is why would anybody put a lady such as this who obviously has no experience on customer service and cannot use a keyboard, so why place her in this position to leave a lot of dissappointed Debenhams customers in this country. It really is easy to see why Debenhams are suffering when their loyal customers can no longer purchase their products online.