If I could give Debenhams 0 stars I would. They may be fine if you go to the shop but just forget it if you need something online and particularly if you need something on their so called next day delivery service. On 2 occasions now I have used this and both have been a nightmare. The first time I needed shoes and bag for a wedding and needed them urgently so used the next day Hermes courier service. It didn’t arrive the next day or the day after or the day after that! Ended up having to go elsewhere. All the time Debenhams and Hermes were saying the package was delivered but were never able to offer any evidence of this. Strangely the parcel ended up being thrown over my garden fence about a month later. I swore never to use them again. However, this year I received vouchers for Debenhams as a present and with them potentially and quite understandably about to go bust I was forced to place another order. Given the hot weather I opted for a fan and paid the extra for the next day delivery as the standard delivery slot was after the good weather was due to break. It was not delivered the next day or the day after that or the day after that. Yesterday I receive an email to say that it had been delivered and a family member had signed. I was home alone all day and certainly did not sign for anything. When I try to check the signature it brings up a message to say that due to Coronavirus hermes are not collecting signatures. I can’t get in touch with Debenhams, they don’t respond to emails and the call centre is closed. I don’t know if I’m going to get reimbursed. I wouldn’t bother using Debenhams particularly their next day delivery service. The similarities between my 2 experiences which are 2.5 years apart are too close to be a coincidence