I waited 20 days for my order which to date hasn't turned up; had to purchase elsewhere at an additional cost, sent 3 emails to Debenhams, first 2 ignored then finally a response: Vicky P (Debenhams Customer Servicess) 16 Jul 2020, 23:16 GMT+1 Dear... Thanks for your email and I am very sorry for the delay in response. Please accept my apologies for the missing order. I have issued a refund and this will show on your account in 3-5 working days. Thank you for your patience Kind Regards Vicky P The Debenhams Team 1. No explanation given 2. Didn't ask me if I wanted a refund 3.kept my money 20 days and no goodwill gesture I personally this this is an example of the poorest ever customer service and complaints handling.