We dealt with Alan throughout the whole process. My friend had significant debt, but Alan instantly put our mind at ease, talked us through the processes, made us feel at ease and calm throughout. It was so wonderful to have the whatsapp of someone that would be there at all times of the day to answer even the most trivial sounding questions just to keep my friend calm. My friend suffers with mental health problems, and I was able to speak on her behalf even from the first interaction once consent had been granted. Alan then gave us over into the care of one more person while dealing with the formation of an IVA and again this process was seamless and very professional while still being incredibly friendly and personal. I would wholeheartedly recommend Debt Concerns Ltd for anyone struggling with debt or needing money advice. They instantly set minds at ease, make you feel like they take a true interest in you as a person and above all else do their best to not make the situation worse and not push you to make any decisions until you are completely ready. Thank you Alan and the rest of the team!❤️