Recently bought a triban 540 road bike. Mixed service in all honesty. Ordered online and delivered to store. Went to store to pick up and guy on checkout dragged the box from a room nearby and back to till. I was then told I had to take the box to a guy at the back of the store to be put together. I don't think he smiled once and I don't think he should be expecting the customer to drag a box through the store. The guy who eventually put it together was quite helpful and knowledgable. Unfortunately I had a problem with the gears not being indexed properly - ie chain slipping and not sitting cogs correctly. Took bike back to workshop and was asked to leave it and call back. Again no smile and just got the feeling I was causing an inconvenience. Any picked bike up from workshop and no attempt at an explanation as to what the problem was and was passed off as 'oh it just needed a slight adjustment'. Turns out it STILL was not satisfactory and I ended up paying £20 at a local bike shop for the bike to be properly indexed and to have a new cable (as the one on the bike was frayed - yes, on a new bike!). The bike itself is now great, really pleased, which is more than I can say for certain aspects of Decathlons customer service.