The shop is fantastic, the website ok if it's in stock, click and collect is very variable as there's a weird system that doesn't send your order from the warehouse if there's store stock but the store simply cancels orders if they can't find it/can't be bothered and don't tell you. You're left hanging for days wondering where your order is but when you go in the shop, they've cancelled it. That's very frustrating. The web customer support is helpless and the promised vouchers for loyalty points simply don't arrive, you just get promised that 'someone will get back to you' - that is a complete scam. Buy their stuff off the shelf, it's good stuff at good prices, but don't expect anything else.