Was very disappointed, travelled to my local Decathlon about 20 miles away from my home, a joint visit as I was visiting Ikea next door too, they didn't have the weight training ankle strap I wanted so was advised by staff to order online, which I did. An email was sent (very good) to say my order had arrived about 5 days later and was ready to pick up in store. On the day I was planning to go pick up my order I received another email telling me my order was being cancelled and I would be refunded, which incidently took over a week, because I hadn't picked up the order within the five day period, which I was unaware of. I was unable to pick up my order in the short five day period because of work commitments which prevented me from having the time to travel the distance to local store. I would have liked to have had the chance to say that i still wanted the order before it was cancelled at least.