I have 2 issues with 2 different purchase Issue 1. When I buy a bike with 27 gears I expected to be able to use all gears not be told that the reason there is a noise coming from the chain area is because of the way I'm using my gears, then I have an issue with the slipping of the gears and chain, three times I'm back to the same shop to the same people trying to get this issue delt with and it wasn't until I insisted on them taking it out for a ride instead of putting it on the bike stand that they admitted that there was an issue. To be fair they did Replace the bike because they were unable to repair it so that was that one resolved after 1 month of taking it back and feeling like an idiot because you don't know the technical explanation for the problem. On to issue number 2 I went to buy the 93kg weights for £119 I was told that they were in stock and that they would just get a trolly to take them to the till, 20 minutes pass and I'm still waiting with a 6 and 13 year old getting restless and wanting to play with everything as kids do, so I go and look for some one to help and get told that they no longer have it in stock( I think you can imagine the thoughts that where running through my head, but despite this managed to keep calm, so they said that they would have it to me buy the monday, this being Friday and I thought fine, they also agreed to remove the delivery charge and to be honest i think that's the very least they should be doing, any way after the payment was made i received confirmation of my order, the next day I received another email saying it will take anything up to 2 weeks because I live in Scotland. Well this was the straw that broke the camels back, frankly I new I would be wasting my time phone customer service but I did it anyway and i was right. So delivery is now on the 15/07/15 I went to buy this the 26/06/15 even if you take into account the delivery on the Monday its still over two weeks. So my patience has been severely tested with decalthon and I have had very little contact from them giving me any info or apology, it feels like once they have your money they are not interested in anything else, that is why when I got this request for a review then I could not help my self and to be honest it's what they deserve for not being able to look after custom who are paying with hard earned money. I wonder now if I will get a response from them, I will just have to wait and see