For my online order you sent me the wrong item. When I went on line again to get this corrected you did not have an option to get the right item sent only to return the one I had as being defective, which it was not. I called your helpline which was very helpful and advised that I had to order and pay for the item I wanted again go and collect it to get a refund. This is what I did and I did get the payment from the first incorrect order refunded to my card. As I had not made the mistake why when your company had the item I wanted could you not arrange for the wrong item to be returned and for the correct item to be sent to me without me having to pay again?? Perhaps you should work out a better process for this kind of scenario, which clearly does happen.