Order GB306058808 This company is a complete shambles i ordered my two sons the Rockrider electric bikes when they arrived I was shocked to find one of the bikes had vital parts missing headstock bolts,charger and additional screws also the bike had scratches all over it these bikes retail at £1000 each. I informed customer services of this matter and they offered me a £10 voucher I then complained again as the item they had sold me was unfit for purpose so they again offered me a £25 voucher each time I asked specifically how to make a complaint they avoid and ignore you completely they then offered to replace the bike and without speaking to myself booked in collection for the very next day I told them I work for the fire service and cannot just take the day off and would let them know what day is suitable after i spoke to work. Guess what they called me the wrong name booked in collection anyway ignoring my emails to cancel there sly little trick is to cover there own backs to make it look like they are playing ball my advice people is “DO NOT BUY FROM THESE INCOMPETENT BIG GREEDY COMPANIES” they do not care about the buyers. I’m still in the same position I will update as the case progresses.