Ordered the El 100 cross trainer for delivery. Advised on the track & trace site it would be delivered in the afternoon. I receive a text message from the driver from Allied Express @ 10am with just a zoomed in photo of the consignment label for my delivery. I was not home at the time & was at work. I would be home by lunch time/afternoon. I texted the driver asking what happened as I was advised it would delivered later on in the day. Ofcourse there was no reply from the driver. I called him. I started off being defensive and told me that he had pressed all the buzzers in my building and no one let him in so he left my delivery outside the building. OUTSIDE the building! He then continued to tell me that it’s really heavy, requires 2 people to lift/move it, so not to worry because no one will steal it but if anything happens that Decathlon will sort me out because they’re really good with things like that! I was shocked, upset and mad! I told him that he wasn’t scheduled for delivery until the afternoon! He called me a liar and said that there was no way it says that on their website and if it did say that, it was an error and questioned if I saw when he scanned in the parcel for delivery that morning at 6am, so there was no way he was keeping it in his vehicle until the afternoon!! He hung up. I proceeded to try to google Decathlon’s contact number. Ofcourse they don’t have one. Beyond upset and mad at this stage, whilst still at work! Their online robot advised that she’s “sure the driver left the delivery in s safe place” followed by a damn smiley face. How extremely condescending. Used to be a Decathlon customer, always purchased in store. Shame that the first experience online was absolutely atrocious. Stop using Allied Express drivers.