Despite phoning in advance to ask you to save my click & collect order for just one extra day as I was ill (which the staff member said he would do) when I arrived at 9am my order had already been returned to the warehouse apparently at 7am that morning. The staff member who served me was not helpful or particularly interested especially as I had to go to the back of the store to even find anyone to serve me at the tills. There were no staff available at the tills at 9am as they were all at the back of the store having a chat. Generally staff are unwelcoming, unhelpful and unfriendly & appear untrained in customer service & store procedures. As a new store I find this surprising and extremely disappointing.