Originally my product was faulty. I rung decathlon and received excellent promises that it would be picked up and a new one delivered. The pick up was fine but after that everything was rubbish. I was promised lots of call backs by customer services to resolve the slow delivery of my item but no one rung back. I had to keep calling every few days... very frustrating. Part of the problem may have been with the courier service they were using to deliver the itenm but the communication and overall experience was poor. It took 3 weeks to get a replacement. I am now happy with a working cross trainer but I had to cancel holiday plans to take deliveries that never arrived twice. I hope this helps.