I bought my Electric bike from Decathlon and part of the deal included a free check after a few months. I booked it in and the service engineer Ian did a excellent job and repaired a puncture which only cost £10.98 which I thought was reasonable. However, I went to the check out to pay and was informed that they only take card payments. I explained that I do not have cards and asked how I could pay as I only had cash. The cashier said it was the Store policy not to take cash and advised me to approach a customer and ask them to pay my bill for me and for me to give the customer my cash, I refused to approach a complete stranger and have the embarrassment of asking them to pay my bill so she said she would get the Manager. The Manager said exactly the same as the cashier and again I refused to approach a stranger and to put someone on the spot and cause us both embarrassment. I suggested I would call my wife so that she could pay over the phone and was told that they could not do this and she would have to travel to the store to pay which she could not do because she was at work and we lived 20 miles away. The only cause of action he said was to keep my bike in store until I retuned with someone with a card to pay the £10.98. The manager had no intention of helping me even though I pointed out cash is legal tender and I wanted to pay my bill. The bike was my property, paid for and not the stores property and I don't think they had the authority to suggest they would not allow me to take my bike until I had paid, which I was trying to do. Fortunately a woman and her son approached me because they had overhead the conversation with the Manager. They offered to pay because they said the Managers attitude was unhelpful and they were disgusted that somebody was being treated so badly whilst trying to pay their bill. It would of been helpful and would of stopped a lot of embarrassment if it has been explained to me when I booked my bike in for repair that they only accept card payments. I would like to thank the two people who came to my assistance and helped me. If this is now Decathlon's customer policy we will not be using the store again or recommend to family and friend. I find it difficult to understand that the store or Company think it is acceptable to suggest that a customer should approach other customers in store to ask them to pay a complete strangers bill on their card.