Overall I'm happy with my purchase. I ordered online for store collection - it arrived at the store in good time and the collection process was straightforward. Item was in perfect condition and as described online - no problems. The reason I have only given 3 stars is because after collection I continued to receive multiple confusing emails telling me that an item had not been collected and that if I didn't collect the order would be cancelled and refunded. As there was no way to respond to the email and no contact information provided, this meant that I then had to spend time going to the Decathlon website, finding the customer service number and ringing up to check the status of the order and have the system adjusted to show completion - something that should have been done by the staff in the store. This would not stop me shopping in this way with Decathlon again as I understand mistakes happen but it was irritating to have to spend my time dealing with it.