Although the branch I visited is fairly new (Wandsworth) I was assisted by a very kind Sales Assistant who has helped me ordering the item I was after by using the store screen. Sadly I then realised that I had a customer account but no customer card, so I went on your facebook page to ask for my card to me issued and send to me but I was told that the store should have done it. When I returned to the shop to collect my order and query for the card I was told that they do not have that facilities so, I went to facebook and explained the situation and I was advised to go to your Croydon branch to have the card issued, to which I explained that I was not ready to travel all the way to Croydon to have a loyalty card issued and then a kind person agreed to have it issued and posted to me. It is a shame that the card is not automatically issued when a purchase is confirmed (paid for and collected/delivered). Yet I am happy to know that I can also use my card when I travel. That is a plus that, as far as I know no other shops does. Thanks.