I was at the Surrey Quay Decathlon to collect the order I placed online. The order collection is not well managed. I was there a few times. Sometimes, no one is present at the counter. There was one time I was waiting at the queue. The staff was chit-chatting with the customer before me. I understand it is customer service. But I am also a customer, waiting to be served and I don't have time to wait. I just think that click and collect should be fast and simple.
9 years ago
Decathlon has a
4.4
average rating
from
11,520
reviews
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