When I was unable to find my size instore your colleague helpfully suggested ordering online, when ordering the system seemed very simple however upon receiving my order I encountered a number of problems. The items received were not the sizes I expected as the sizes are ordered in American sizing rather than UK sizing. even though this is not specified online. When I returned the order to the store the colleagues again were very helpful and managed to find my correct size on their shop floor and returned my delivery for me. But here again I encountered an issue, in that I only received confirmation of return of half my order. I emailed a query on the rest of my order when this was received but have not heard from your online team. So I will not be using your online ordering system again, and will consider before going instore too.