Firstly my product of Rollerblades arrived and was 3 sizes bigger then I ordered. Then when I returned them which meant travelling half an hour to find a store. Which was the Watford store to find out I couldn't exchange for a new pair because they didn't store Rollerblades which is fair enough but I returned my Rollerblades at the end of March and still have not received my refund and have sent numerous email and done numerous phone calls to chase this. The manager in Watford phoned me which was the only good service I had. But still no refund and it's may! Awful.