1 star is generous. Absolutely atrocious service. Don't buy anything from this store. E-Bike broke down within 6 months after paying £89 for a full service 3 months after purchase. Parts take weeks to arrive. They only employ 1 mechanic and when he is off, tough. No regard for people's circumstances. No replacement available. Called the store everyday, just to get told to call back the next day. Gave the bike in on 08.07.2023, today on 18.07.2023 the part still hasn't arrived. Also, the mechanic is off for the next 2 days, so it may be fixed after 2 weeks. Who knows. I cannot understand how it is taking 2 weeks to fix 1 e-bike. It is not a rocket ship. I would never purchase anything from this store and I would advise others to save their money and go somewhere else for better quality and most importantly service!