There is a lot I like about using Decathlon online. The range of goods is wide, they are excellent value for money and made accessible when like me you live far from a store. They process their orders reasonably quickly, and most importantly they give an option of carriers, a choice which matters to me because some are less convenient than others. However, in my experience Decathlon let themselves down when it comes to processing returns. I have had to return two items on two different occasions and each time resulted in such a long delay in their warehouse acknowledging my return that I have had to email and call them before my return order could be processed.