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Rachel
Having ordered a Pro Run treadmillI I was completely staggered by the incompetence of DX Delivery Solutions and hugely frustrated by the fact that it is IMPOSSIBLE to contact them and speak to anyone. It failed to arrived on the first day (1 day at work lost for me - it should have been with me by 10am) after spending the morning and afternoon on the phone it transpired that DX had lost the treadmill. I reordered it and scheduled a second day off work. The treadmill did not arrive. After several phone calls to Decathlon who eventually were able to contact DX it transpired that the treadmill was damaged and could not be delivered. A second day of work missed. Eventually I reordered the treadmill and hired a van and collected it myself. In total therefore the treadmill cost me £799 + £300 missed at work + £100 to hire a van. You can imagine my further incredulence when the very helpful Decathlon operative offered me a £10 goodwill voucher.
8 years ago
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Decathlon has a 4.4 average rating from 11,520 reviews

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