The item was good however the quality of customer service was terrible. Here's the story: Thursday - I ordered my parcel for delivery on Friday which would give me time to get used to it before a ride on Saturday Friday - Friday came and still no delivery, I gave them a call, there response was there was a confusion which led to it being delayed. They said it would be delivered Saturday before 12 and before my ride Saturday - Saturday came and still no bike, they didn't deliver and said it would be delivered Monday. This left me without a bike and therefore I had to miss my ride Monday - Finally it was delivery