I ordered the product on line for click and collect which was fine and straight forward. I ordered it on a Friday and it said it would be available to collect the following Saturday which I thought was an ok lead time but I needed it that Saturday as it was a birthday present. I didn't receive an email by Saturday morning to confirm I could collect. I spoke to the help line who confirmed it had been delivered to store but needed to be checked into click and collect system to generate the email. it got to after 2pm and still no email. I rang the store direct who then confirmed it was in store and that I could collect. I turned up around 20 minutes after that phone call, the store was very busy with it being a Saturday. I got to the till and they said they couldn't find the order on the system. I told them I had called and eventually someone came with the parcel. it was a lot of chasing around from me and I still never received an email after that to say it was ready or confirm I had collected which I normally get from other stores when I have done click and collect before. needs more organisation I feel.