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Sadly, Decathlon is going downhill. My nearest store now charges for parking, even if you want to buy, so I will no longer go there. My second-nearest has no stock in of anything that I want or need at this time of year, and two wasted long car journey to prove it! Had to resort to buying a protective helmet online and they didn't have my size - or, rather, it stated that they did but when it came it was way too big. I really needed to try it on. The item quality was also poor, although to be fair it was a reasonably cheap item in the range, and it isn't really safe for use, not adjustable enough and so on. I need to buy boots, as my lovely old Decathlon pair are going to wear out soon: but they don't do them any more online or in store - and again, buying something that needs to be a good fit is silly online unless very cheap or identical to what you've already got (which is what I really want!). My girlfriend also wasted journeys going to buy some decent walking boots and finding out that they had nothing even near useful in stock in early October... Only trainers. A real pity: I used to love Decathlon stuff but it's not a pleasure to shop or buy from them any more and their quality and range has declined.
8 years ago
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Decathlon has a 4.4 average rating from 11,516 reviews

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Alice, Customer Support

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