I feel extremely disappointed about Decathlon online store system. Really poor build, confusing and wrongly related links. So shame about this store! I was expecting a clearer system, more efficient and easy to use. I am totally not happy with the way your website is build, very confusing and unclear. several links for the same details, but these links are well hidden in different places. Poor management of the website system!!!
I have changed/updated several months ago my details address under “my personal details” link. However, who would think that there is another, totally different place, under another link, few rows down the same page, link that has again two address option: one for billing and one for delivery address.
Ok, I would say, you want to have the option to add more addresses, that is a good idea. But why on earth this has to be in a totally different place, under a different link, and to create the “my address book” as a separate option? Why someone who changes the address in one place has to go and walk through the rest of website under a different link to do so. Why not in the same place, under the same already opened page, on “my personal details”, why has to be separate?
And you would go to check a different link only if presumingly you have already thought that “it has to be another place, this one here is not enough” for more updates on my details/address.
What is this?...a catch 22 game?
Whoever build this web system need to go back on school for basic web development principles. If this system is clear and intuitive I am the Pope, the bishop of Rome… which I am not.
If you restructure the system of your website I might return back to you if not …I am happy with amazon online store.
Sincerely yours,
CostinD
8 years ago
Decathlon has a
4.4
average rating
from
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