Never had a issue with Decathlon products but his is the first time I have used the online ordering and delivery and it has been a terrible experience. First bike I ordered, delivery date came and went, with no delivery. Rang up and was told the bike had arrived at the warehouse damaged, so not been dispatched. It was nice of them to inform me. I was asked if I wanted the rest of the order delivering. I said I would like to wait for a new bike to be dispatched as a bike stand is of no use without a bike. A few days later I received an email my order had been cancelled. What? I still wanted the bike. Website now showed out of stock and after a month of waiting it hasn't reappeared. So I decided to order a different bike and accessories. Expected the 24th. Rang up customer services to confirm delivery was still due on the 24th so I would take the day off work to accept the delivery. I was told it was being sent that night so it would be with me the next day. I sit in all morning and decide to ring Decathlon to double check. It hasn't been sent yet, it will arrive the 25th by DHL. Okay not best please about having to now take another day off. Just received a message from DHL that my package will be delivered on the 28th. I shall not be buying from Decathlon online again, since it has cost me much more than I would have saved buying a bike elsewhere. So I would recommend Decathlon stores but not the Website for home delivery. Go elsewhere if you want that Website is fine, but it is annoying that if an item is out of stock there is no idea if or when it is coming back in stock. Decathlon is value for money, unless you loss 3 days of work waiting for a delivery that doesn't arrive