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Andrew
To whom it may concern. I ordered a pair of "Adidas World Cup" football boots online, size 8.5, due to the competitive pricing that Decathlon had to offer. Then opted to collect in store, Huyton, Liverpool. Upon arriving at Huyton, I found that Decathlon had shipped size 9 boots. I was then informed by the staff that Adidas don't manufacture size 8.5 (garbage as I was replacing like-for like boots). Then after this ridiculous statement, I was informed that the web-site was wrong and the Decathlon don't stock "half" sizes. To add further to my frustration, I was then told I would have to wait 3 days for a refund onto my card. I could not have been more dissatisfied if Decathlon had tried.....an incorrect web-site, a wasted car journey, misinformed staff and then a "discussion" about when I would get reimbursed. Absolute comedy from start to finish.
8 years ago
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Decathlon has a 4.4 average rating from 11,514 reviews

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