BUYERS BEWARE - Checked stock online before visiting, got to store - no stock. Checked online while we were there, still showing stock!! My trip took nearly three hours, with the cost of parking, this is a very expensive wasted visit. Staff were unsympathetic, and unhelpful. The assitant Marcos who we were dealing with, basically shrugged his shoulders and said "nothing I can do'. How about something really simple like ordering it there and then, and sending it to me with free postage. I mean how difficult is that? Maybe even a discount!!! Surprised more effort is not made to develop a stronger customer relationship, as I now find it difficult to want to go back and spend money there. I have three kids, which means a lifetime of business, too easily lost by poor customer service. Tried VERY hard to deal with this via customer services - but guess what, numerous emails and no meaningful reply (automated response only)! A complaints system designed to wear you out and move you on.