I ordered 5 pairs of Breeches on the 29/11/16 at a cost of £134.99 with a delivery deadline of Monday 05/12/16. On Sunday the 04/12/16 i rang to enquire about the order as i had heard nothing from the company at all, i was informed by a very nice gentleman that my order was loaded and scheduled for delivery the next day. On Tuesday the 06/11/16, after not receiving my parcel i called and spoke to 'Sonia' in Customer Loyalty, who said that she would check with the warehouse and call me back. After 2 hours of waiting i called again and spoke to a different lady, who again said she would check with the warehouse but could see that there was a problem with the order. After another 3 hours I had still not been called back so again rung and spoke to a different representative who told me it was in hand but the warehouse had yet to confirm the 'anomoly'. I was eventually called back at 5 pm to say that it had been resolved, but had missed the delivery deadline for that day so should be with me either Thursday the 8/12 or Friday 9/12, and that i would recieve a refund of £34 but they could not get the items to me any quicker, I requested that a manager call me as i thought the way i had been treated was unacceptable. Today Friday 9/12 I had still not recieved my items, NOR A CALL FROM A MANAGER so went through the tracking process to see that it was still 'Pending'. Not happy at all, I rang Customer Loyalty again and got through to a representative called Josh. He informed me that the 'anomoly' was only resolved yesterday and that the parcel was still yet to leave the warehouse. I asked Josh why this was, and why i wasnt informed of this, and why i hadnt recieved a call from Paula the manager, none of which he would give me a straight answer for. Although he could tell me that call-backs from Manangers are done at 'their earliest convenience' and not at the request of the customer. Josh informed me that my parcel would not be here until after the weekend. I refuted this and demanded that they put on a same day courier and get it here tomorrow 10/12, which he eventually agreed to, although he "decided" that this did not warrant any more compensation and again, although £20 gift vouchers were promised - not that i would use the company ever again. He would not put me though to the Paula (the illusive manager) to discuss the matter as she was 'training new agents' - maybe she should take some training in customer relations herself - but that she would call me back 'at her earliest convenience'. So, two weeks on i am yet to recieve, my items, any promised call-backs or any sense of customer satisfaction. The whole process has been a sham and looks set to continue....Customer Service at worst. Absolutely Disgusting.